Demand Responsive Transport DfT Guidance

This best practice guidance on demand responsive transport (DRT) for local authorities in England includes:

• the basic principles of DRT, including a working definition, obligations and possible success criteria

• a 4-stage model based on planning, procuring, launching and sustaining DRT, identifying the actions required for each

• case studies which illustrate existing DRT schemes

• the timeline for a typical local authority scheme and the various stages of developing typical service models

Example specification templates are provided to assist authorities in the creation of their own documents.

The guidance will also be relevant to other organisations involved in the provision of DRT, such as operators and technology providers.